Morelos Government
Creating the most user-friendly government digital experience in Mexico
Creating the most user-friendly government digital experience in Mexico
About
The Government of Morelos approached Flat26 with a clear goal: to transform their website into the most intuitive and functional government platform in Mexico. They wanted to simplify how citizens access services—such as paying taxes, applying to social programs, or requesting license plates—while reducing in-person visits, queues, and phone calls.
Type of client
- Government
Team involved
FLAT26: Design Systems, UX Research, UX/UI Design, Documentation
24K+
+12 months
The approach
This collaboration focused on understanding citizens’ needs and setting the foundations for a complete digital transformation. We conducted UX research, user interviews, and usability evaluations to identify pain points. Findings revealed that users found the old site confusing, difficult to navigate, and frustrating.
What we did
- Performed a UX & UI audit to identify usability gaps.
- Redesigned the homepage, navigation, and ministry pages around citizens’ top tasks and priorities.
- Introduced a clear, intuitive navigation system, removed dead ends, and added support tools.
- Integrated feedback mechanisms so the government can continue improving the experience.
- Built and documented a design system with usability best practices, ensuring scalability for future updates.
Morelos design system established a strong foundation for the government digital growth in a context of expansion and integration. Key outcomes include:
Alignment
between the identity and the digital products representing it.
Collaboration
Improved collaboration workflows between, design, product, and development teams.
Living library
A living design library—maintained and updated to meet evolving needs.
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